Refund policy
Return Policy
Thank you for shopping with Côte&Club. If you are not completely satisfied with your purchase, we offer a 14-day return policy valid only for orders delivered within Norway.
Returns
You have the right to return your order within 14 calendar days from the day you received it.
To be eligible for a return, the item must be:
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In its original condition
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Unworn and unused
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With all original tags attached
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In its original packaging
How to Return
To initiate a return, please email us at hello@coteandclub.com within 14 days of receiving your order.
In your email, include your order number and the reason for return.
Once your return is approved, send the item to the address provided in our response. Make sure to use a secure and trackable shipping method. Côte&Club is not responsible for lost or damaged returns.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at hello@coteandclub.com with a description and clear photo(s). We will assess the issue and provide a solution.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, please return the original item and place a new order.
Refunds
Once we have received and inspected your return, we will notify you whether the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If you haven’t received your refund within 15 business days after approval, please contact us at hello@coteandclub.com.